Franchise Success Manager
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Job Summary
Supporting a portfolio of large enterprise restaurant brands, the remote Franchise Success Manager II will manage franchisee relationships, drive net revenue retention, and collaborate with Senior Customer Success Managers to enhance customer satisfaction and loyalty.
Key responsibilities
- Own franchisee and location requests from intake through resolution, ensuring clear communication throughout the process
- Quarterback escalations that require resolution outside normal channels, maintaining single-point ownership until resolved
- Build trusted relationships with key franchisees, identifying pain points and upsell opportunities while collaborating on account strategy
Required qualifications
- 4+ years of account management or customer success experience
- Proficiency in G-Suite, Salesforce, and Slack
- Passion for the restaurant industry and understanding of the Toast product suite
- Proven success in navigating competing priorities in a fast-paced environment
- Ownership mindset with a detail-oriented approach to achieving clear outcomes
Complete Job Description
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