Fraud and Conversion Specialist
Job Summary
Detail-oriented and customer-focused, the full-time Fraud and Conversion Specialist will conduct application reviews, verify information, and engage with clients through inbound and outbound communications while working remotely.
Key responsibilities
- Conduct detailed reviews of flagged applications and assess potential fraud or application risk
- Manage inbound and outbound client communications, providing support and guidance throughout the application process
- Document interactions and case outcomes accurately, following compliance guidelines and internal procedures
Required qualifications
- Some college education, with additional equivalent experience considered
- 2+ years of experience in customer service, sales, or a related operational environment
- 1+ years of experience in fraud operations or risk investigation
- Demonstrated ability to review documentation and identify inconsistencies accurately
- Experience handling inbound and outbound customer communications in a fast-paced environment
Complete Job Description
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