Fraud Investigations Associate

Job Summary

Serving as a dedicated advocate for customers impacted by fraud, the contract Fraud Investigations Associate will guide clients through the fraud resolution process, providing updates and support while working in a hybrid environment with a Saturday rotation approximately every 3rd or 4th week.

Key responsibilities

• Serve as the primary point of contact for customers navigating the fraud claims process
• Provide timely updates and gather necessary documentation to facilitate claim resolution
• Manage a portfolio of active fraud cases, ensuring accurate records and effective communication across teams

Required qualifications

• Bachelor's Degree preferred; equivalent education and experience will be considered
• 3+ years of experience in customer service, banking, fraud operations, or related financial services roles
• Strong communication and relationship-building skills
• Ability to handle sensitive customer situations with professionalism and empathy
• Experience managing multiple cases or tasks simultaneously