Fraud Investigator

Job Summary

Working remotely in a full-time capacity, the Fraud Investigator will manage fraud-tool escalations, assist with identity reviews, and support urgent mitigation coordination across various business units while documenting investigations and communicating with stakeholders.

Key responsibilities

• Triage and assess urgency of fraud-tool, identity, and property-owner notification escalations
• Document facts, communications, and verification steps related to investigations
• Assist agents and internal partners with approved workflows and troubleshoot basic tool issues

Required qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred
• 1-3 years of experience in fraud investigation, identity theft prevention, or related fields
• Familiarity with real estate transactions and fraud indicators such as wire fraud or identity theft
• Proficient in standard MS applications, including email and spreadsheets
• Experience supporting agents, escrow teams, or other external business partners