Fraud Operations Analyst
Job Summary
As a full-time remote AML Operations Analyst (Fraud), the successful candidate will investigate fraud alerts and cases, manage chargebacks, and handle fraud reports while ensuring a balance between loss prevention and customer experience.
Key responsibilities
- Review and make timely decisions on fraud alerts and cases to block, restrict, or release activity
- Conduct end-to-end investigations into various types of fraud, utilizing transaction and identity data
- Respond to fraud-related customer tickets and manage chargeback disputes within agreed SLAs
Required qualifications
- 1-3 years of fraud experience in a fintech, payments company, or bank
- Hands-on experience with card fraud, chargebacks, and account takeover investigations
- Familiarity with KYC and ID verification checks is a plus
- Strong skills in Google Sheets or Excel; knowledge of SQL or Metabase is advantageous
- CFE, CAMS, or ICA certification is a plus
Complete Job Description
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