Fraud Referrals Manager
Job Summary
Overseeing fraud referral operations and quality control activities, the full-time remote Fraud Referrals Manager will manage workflows, ensure regulatory compliance, and drive continuous improvement initiatives while leading a team of fraud and quality professionals.
Key responsibilities
- Manage fraud referral intake and processing oversight
- Oversee quality assurance and SAR-related review processes
- Monitor operational metrics and service levels while driving continuous improvement initiatives
Required qualifications
- Bachelor's degree in a related field preferred; master's degree recommended
- 7+ years of relevant experience or equivalent combination of education and experience
- Fraud credentials (CFE/CFCI) preferred
- Proficiency with MS Office, with advanced Excel skills preferred
- Demonstrated management experience with a focus on employee development and engagement
Complete Job Description
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