Fraud Risk Analyst

Job Summary

Focusing on real-time fraud monitoring and investigations, the full-time Fraud Risk Analyst will engage with clients, support dispute/chargeback processes, and collaborate with internal teams to protect cardholders and program funds in a fully remote environment.

Key Responsibilities

• Monitor real-time transaction queues and investigate fraud alerts and reported cases
• Engage with clients to validate transactional behavior and determine appropriate actions
• Utilize analytic tools to detect and mitigate emerging fraud threats, recommending process changes as needed

Required Qualifications

• 2+ years of fraud or finance-related experience in an Operations or Fraud department
• Experience with fraud platforms, case management systems, and dispute/chargeback workflows (VISA/Mastercard) preferred
• Intermediate to advanced skills in Microsoft Excel and Microsoft Office
• Comfort using AI tools in day-to-day operations and ability to validate AI-generated output
• Strong research and analytical skills with a keen interest in process improvement and automation