Fraud Specialist

Job Summary

Working remotely, the full-time Fraud Specialist will manage incoming and outgoing calls to verify suspicious debit card activity, acquire knowledge of fraud case management, and identify emerging fraud trends to protect cardholder accounts.

Key responsibilities:

• Receive and initiate calls to cardholders to verify suspicious debit card transactions
• Gain a comprehensive understanding of fraud case management through the fraud detection system
• Identify and assist in mitigating emerging fraud trends and fraudulent transaction activity

Required qualifications:

• Experience in banking, financial services, or fraud detection is preferred but not required
• Demonstrated reliability and dependability in a metrics-driven environment
• Ability to thrive in a fast-paced call center environment
• Proficiency in Microsoft Office applications
• Capability to multi-task effectively using multiple computer screens while engaging with cardholders