Fraud Specialist

Job Summary

Working remotely as a full-time Fraud Specialist, the successful candidate will manage incoming and outgoing calls to verify suspicious debit card activity, gain expertise in fraud case management, and identify emerging fraud trends to mitigate risks for cardholders and financial institutions.

Key responsibilities

• Receive and initiate calls to cardholders to verify suspicious debit card activity
• Develop a comprehensive understanding of fraud case management through the fraud detection system
• Identify and assist in mitigating emerging fraud trends and fraudulent transaction activity

Required qualifications

• Experience in banking, financial services, or fraud detection is helpful but not required
• Demonstrated reliability and dependability in a metrics-driven environment
• Ability to work in a fast-paced inbound and outbound call center environment
• Experience using Microsoft Office
• Capability to multi-task effectively while communicating with cardholders and financial institutions