Fraud Support Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing high-quality customer service in a fast-paced environment, the full-time Fraud Support Representative will assist callers with fraud issues related to debit, credit, and ATM cards while working in a hybrid setting.
Key responsibilities
- Responding to incoming phone calls to gather information regarding fraudulent or questionable debit, credit, or ATM activities
- Assisting cardholders according to standard operating procedures and directing them to their respective financial institutions when necessary
- Actively participating in team meetings, one-on-one discussions, and quality review sessions
Required qualifications
- A minimum of 18 months of combined experience in a call center, bank, or credit union
- Reliable, high-speed internet service with at least 25 Mbps download and 10 Mbps upload
- A quiet and confidential workspace with a backup location for outages
- Commitment to work an assigned schedule in a 24/7 contact center, including nights, weekends, and holidays
- Ability to communicate clearly and effectively
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,243 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
