Fraud Support Representative
Job Summary
Providing high-quality customer service in a fast-paced environment, the full-time Fraud Support Representative will assist callers with fraud issues related to debit, credit, and ATM cards while working in a hybrid setting.
Key responsibilities
- Responding to incoming phone calls and gathering information regarding fraudulent or questionable activities
- Assisting cardholders according to standard operating procedures and directing them to their financial institutions when necessary
- Actively participating in team meetings, one-on-one discussions, and quality review sessions
Required qualifications
- Minimum of 18 months of experience in a call center, bank, or credit union
- Ability to work an assigned schedule in a 24/7 contact center environment, including nights, weekends, and holidays
- Reliable, high-speed internet service of at least 25 Mbps download and 10 Mbps upload
- A quiet and confidential workspace with a backup location for outages
Complete Job Description
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