French Bilingual Quality Assurance Agent

Job Summary

Fluent in French and seeking a remote opportunity, the French Bilingual Product Quality Assurance Agent will provide customer service to dealership partners by documenting information and resolving issues in both French and English while working from home in Michigan.

Key responsibilities

• Receive and respond to calls from French-speaking dealers, gathering and documenting information in English
• Deliver timely and accurate solutions through various communication channels while maintaining a positive attitude
• Meet quality and productivity targets by understanding project operations and workflow processes

Required qualifications

• Fluency in speaking, reading, and writing French, with understanding of the Qu b cois dialect
• High school diploma or equivalent
• One or more years of customer service experience, preferably in a call center environment
• Strong computer navigation and typing skills
• Ability to pass a pre-employment background check and drug screen