French Member Support Representative
Job Summary
Fluent in French, the full-time remote Member Support Representative will manage customer inquiries, ensuring timely resolutions and fostering positive relationships with panelists participating in market research surveys.
Key responsibilities
- Follow up with support staff to ensure satisfactory resolution of customer tickets
- Achieve or exceed required team KPI goals while providing excellent customer service
- Coordinate escalations and communicate urgent issues promptly to team leads and managers
Required qualifications
- Fluent in French (expert or native proficiency) and advanced English skills
- Minimum of 2 years of experience in a customer service role with direct consumer interaction
- Experience with online support through ticketing or emailing systems
- Proficient in Microsoft Office programs, including Excel, Word, and PowerPoint
- Strong organizational skills and ability to multitask in a fast-paced environment
Complete Job Description
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