Front Desk Representative

Job Summary

Providing excellent customer service, the full-time Front Desk Representative will manage check-in and check-out procedures, verify insurance benefits, and maintain organized front office operations while interacting with patients and visitors.

Key responsibilities

• Greet and check in patients, verify insurance benefits, and collect co-payments
• Handle phone inquiries, schedule follow-up appointments, and manage patient records in the EMR system
• Assist with insurance verification and coordinate referrals and authorizations as needed

Required qualifications

• One to two years of customer service experience
• Experience navigating Electronic Medical Records and Outlook
• Ability to manage multiple tasks in a fast-paced environment
• Exceptional communication and interpersonal skills
• Bilingual (English/Spanish) is preferred