Front Desk Representative

Job Summary

Providing excellent customer service, the full-time Front Desk Representative will manage patient check-ins and check-outs, verify insurance benefits, and maintain organized front office operations while ensuring a welcoming environment for patients and guests.

Key responsibilities

• Perform patient check-in and check-out procedures, including insurance verification and co-payment collection
• Answer phone inquiries promptly and accurately, directing calls as necessary
• Maintain accurate patient records in the Electronic Medical Records (EMR) system and complete end-of-day closing duties

Required qualifications

• One to two years of customer service experience
• Experience navigating Electronic Medical Records and Outlook
• Ability to handle multiple tasks in a fast-paced environment
• Exceptional communication and interpersonal skills
• Bilingual in English and Spanish is preferred