Front Office Agent

Job Summary

Providing exceptional guest experiences, the full-time Front Office Agent will assist with hotel arrivals and departures, manage registration processes, and handle guest inquiries while working remotely.

Key responsibilities

• Greet guests warmly and assist with check-in and check-out procedures, ensuring accurate information is provided
• Process payments and manage financial transactions, including credit card authorizations and currency conversions
• Address guest complaints and resolve issues effectively, maintaining a calm demeanor during busy periods

Required qualifications

• Previous hotel experience preferred
• Proficiency in using a calculator for complex mathematical calculations
• Ability to manage customer interactions with patience and diplomacy
• Familiarity with moderately complex computer systems for data entry and retrieval
• Capability to detect emergency situations and respond appropriately