Full Stack Software Engineer
Job Summary
To enhance customer support systems, the full-time remote Full Stack Software Engineer will design and build intelligent routing systems, AI-powered customer experiences, and internal platforms while collaborating with core Engineering teams.
Key responsibilities
- Design and implement intelligent routing and decision systems to optimize customer support workflows
- Develop AI-powered customer experiences that guide users and facilitate human handoffs when necessary
- Build internal tools and integrations to improve efficiency for Support, RevOps, and GTM teams
Required qualifications
- 3-5 years of experience in building and shipping full-stack software using TypeScript/JavaScript, Node.js, and React
- Experience with APIs, webhooks, and integrations between distributed systems
- Hands-on experience in support roles or developing tools for support and RevOps teams
- Proficiency with Git and version-controlled deployment workflows
- Ability to translate operational needs into understandable solutions for non-engineers
Complete Job Description
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