Functional Service Desk Agent
Job Summary
Seeking a full-time Functional Service Desk Agent with an Active Secret Clearance to provide expert functional support for the Army Contract Writing System (ACWS) remotely, focusing on incident resolution, ticket management, and user communication.
Key responsibilities
- Provides subject matter expertise in federal acquisition and contracting to investigate and resolve functional incidents and service requests
- Manages ticket triage within the Army Enterprise Service Management Platform, ensuring proper prioritization and documentation
- Communicates directly with end users, offering clear guidance and regular status updates on their issues
Required qualifications
- Bachelor's degree with 5+ years of experience in Federal government contracting or 9+ years in a related field
- DAWIA, DAU, NCMA, FAC, or other relevant certification in contracting
- Deep understanding of the DoD contracting lifecycle, the FAR, and the DFARS
- Ability to work effectively in a team-oriented matrix organization
- Active DoD Secret Clearance - U.S. Citizenship
Complete Job Description
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