Gainsight Administrator
Job Summary
Owning the Gainsight platform, the full-time remote Gainsight Administrator will manage administration, optimization, and governance of Gainsight while collaborating with Salesforce and leading cross-functional projects to enhance customer success processes.
Key Responsibilities
- Serve as the primary administrator and subject matter expert for Gainsight, managing platform configuration and enhancements
- Partner with Salesforce Admins to ensure alignment between Gainsight and Salesforce, managing integrations and customer lifecycle workflows
- Lead strategic initiatives and projects from requirements gathering through deployment and user adoption
Required Qualifications
- Bachelor's degree or equivalent practical experience
- 3+ years of Gainsight Administration experience
- 5+ years of Salesforce Administration experience
- Experience leading enterprise software implementation or optimization projects
- Strong understanding of Customer Success and Revenue Operations processes
Complete Job Description
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