Gender Affirming Care Navigator

Job Summary

To connect individuals in New York City with gender-affirming care, the full-time Gender-Affirming Care Hub Navigator will manage calls and chats, assess client needs, and make appropriate referrals while working in a hybrid office/remote environment.

Key responsibilities

• Answer calls and chats to assess gender-affirming care needs and provide referrals to appropriate providers
• Conduct brief scripted interviews and needs assessments to connect clients with necessary resources
• Maintain communication with supervisors and ensure the confidentiality and privacy of clients

Required qualifications

• High school graduation or equivalent with three years of relevant community work experience
• Commitment to sexual and reproductive rights and gender justice
• Understanding of the experiences and needs of the TGNCNB community
• Proficiency in Microsoft Office Suite and strong research skills
• Detail-oriented with the ability to work independently and collaboratively