Genesys Systems Engineer
Job Summary
Supporting the Genesys contact center platform, the full-time remote Genesys Systems Engineer will manage system health, collaborate with cross-functional teams, and implement routing solutions across voice, SMS, and email.
Key responsibilities
- Provide support and maintain the Genesys contact center platform, ensuring optimal performance
- Assist in configuring and optimizing contact center routing, IVR, and omnichannel workflows
- Collaborate with stakeholders to translate business requirements into technical designs and solutions
Required qualifications
- 2-4 years of experience in a telecom role, preferably as a Genesys Administrator or Engineer
- Solid technical expertise in the Genesys platform, including routing and API integrations
- Familiarity with digital campaign management and autodialer campaign management
- Good understanding of telecom concepts, including WebRTC troubleshooting and carrier routing
- Knowledge of Salesforce and experience with contact center system integrations
Complete Job Description
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