Genetic Testing Support Coordinator

Job Summary

To facilitate a seamless genetic testing experience, the full-time Genetic Testing Support Coordinator will serve as a key liaison between healthcare providers, patients, and internal teams, providing exceptional customer support by assisting with test coordination, processing orders, and ensuring timely communication throughout the testing process in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for inquiries related to genetic testing, providing accurate information on test requirements, sample collection, and billing
• Assist in processing test orders, verifying information accuracy, and tracking test progress while providing timely updates to clients
• Maintain detailed records of customer interactions and ensure compliance with regulatory guidelines and company policies

Required Qualifications

• Bachelor's degree in Genetics, Biology, Healthcare Administration, or a related field preferred; equivalent experience in a healthcare or customer support role will be considered
• Minimum of 2 years of experience in customer service, healthcare administration, or genetic testing coordination
• Experience in a clinical laboratory, genetic testing, or healthcare setting is preferred
• Familiarity with medical terminology, genetic testing processes, and insurance verification
• Proficiency in using CRM systems and laboratory information systems (LIS)