Georgia Customer Service Representative
Job Summary
Providing exceptional customer support, the full-time remote Georgia Customer Service Representative will assist members and patients with inquiries, resolve issues, and ensure a high level of satisfaction while adhering to compliance guidelines.
Key responsibilities:
- Handle member inquiries related to eligibility, benefits, billing, and service reviews
- Document conversations and respond professionally to internal and external customer inquiries
- Evaluate data to implement appropriate actions for complaint resolution and service recovery
Required qualifications:
- Minimum two (2) years of customer service experience or experience interacting with KP members
- High School Diploma or General Education Development (GED) required
- Must pass a Classification Assessment and knowledge checks during training
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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