Georgia Licensed Customer Service Advisor

Job Summary

Working remotely as a full-time Georgia Licensed Customer Service Advisor, the candidate will handle health insurance inquiries via phone and email, providing accurate information and support to customers while navigating multiple systems in a structured contact center environment.

Key responsibilities

• Research and address questions regarding benefits, eligibility, and payments while documenting interactions clearly
• Provide timely and accurate solutions through inbound and outbound communications, maintaining a positive attitude
• Route or escalate inquiries as needed and explain policies and procedures to customers

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Reliable attendance and ability to follow a set schedule
• Basic computer skills, including proficiency in Microsoft Office and a typing speed of 30+ words per minute