Georgia Licensed Customer Service Advisor

Job Summary

Working remotely as a full-time Georgia Licensed Customer Service Advisor, the candidate will manage health insurance inquiries from customers and providers via phone and email, ensuring accurate information is provided while navigating multiple computer systems in a structured contact center environment.

Key responsibilities

• Research and resolve questions related to benefits, eligibility, and payments
• Document interactions clearly in the tracking system and provide status updates as needed
• Communicate professionally with customers, offering timely and accurate solutions through various channels

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant role
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Reliable attendance and ability to follow a set schedule