Georgia Telephonic Care Navigator

Job Summary

Working remotely in Georgia, the full-time Telephonic Care Navigator will conduct telephonic outreach to members, educate them on care gaps, assist with scheduling appointments, and connect them to community resources while maintaining performance metrics and providing excellent customer service.

Key responsibilities:

• Completes telephonic outreach to DSNP/CSNP members using various outreach methods
• Educates members on care gaps and assists with scheduling provider appointments
• Links members to community resources and ensures access to primary care providers

Required qualifications:

• High School Diploma / GED or equivalent work experience
• 1+ years of call center and/or telephonic customer service experience
• 1+ years of professional experience in an office setting utilizing telephone and computer
• 1+ years of healthcare/insurance or social work/community outreach experience
• Ability to work full-time, Monday - Friday, with flexibility for 8-hour shifts