German Customer Service Agent

Job Summary

Providing exceptional customer support, the full-time German Customer Service Agent will manage inquiries via email, phone, and social media while working remotely from Brazil during the hours of 12:00 pm to 9:00 pm.

Key responsibilities:

• Handle customer service inquiries and manage incoming calls and chats
• Provide accurate information and resolve customer complaints within designated time limits
• Maintain records of customer interactions and collaborate with the Operations Department as needed

Required qualifications:

• High proficiency in German (oral & written) and fluency in English, Spanish, or Portuguese
• Previous experience in User Support or Customer Service roles
• Experience using Zendesk is preferred
• Strong organizational and time-management skills
• Ability to adapt to changing circumstances and work collaboratively in a team environment