Global BPO Partnership Development

Job Summary

To drive Zoom's expansion into the global BPO market, the full-time Global BPO Partner Business Development role will identify, pursue, and close partnerships with major BPOs, managing the entire business development lifecycle remotely.

Key responsibilities

• Identifying, pursuing, and closing partnerships with large BPOs operating extensive contact center operations
• Owning the full business development lifecycle, from prospecting to partnership execution and onboarding
• Collaborating cross-functionally to develop BPO-specific offerings and ensure seamless partner onboarding

Required qualifications

• 7+ years of experience in business development or strategic partnerships within CCaaS, UCaaS, or contact center technology
• Proven track record of sourcing and closing complex partnerships with large outsourcers
• Deep understanding of the BPO operating model and procurement processes for contact center platforms
• Experience with commercial negotiations involving volume licensing and outcome-based pricing
• Strong executive presence with the ability to build relationships at the C-level in global BPO organizations