Global Customer Engineering Leader

Job Summary

Seeking a hands-on engineering leader, the full-time Head of Global Customer Engineering for Internal EDA Infrastructure will manage a globally distributed team, focusing on building leadership, developing a Kubernetes platform, and evolving AI support systems to enhance operational efficiency.

Key responsibilities:

• Build and develop leaders within a globally distributed customer engineering team responsible for EDA infrastructure support
• Run the Kubernetes platform team, ensuring high availability, operational excellence, and a positive developer experience
• Own the evolution of AI support systems to effectively resolve issues and reduce human intervention in support queues

Required qualifications:

• 12+ years of experience in building and leading engineering support organizations
• 5+ years of experience managing a globally distributed organization
• Deep technical familiarity with Kubernetes, EDA workloads, and AI/LLM infrastructure
• Proven track record of leveraging automation and AI/ML to enhance support efficiency
• Bachelor's degree in a relevant engineering field or equivalent experience