Global Customer Operations Lead
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Job Summary
Seeking a full-time Global Customer Operations Transformation Lead for an 8-9 month remote contract, who will manage the transformation of customer operations by leading implementation efforts across customer service, validation support, and organizational change while ensuring the sustainability of the new operational model.
Key responsibilities
- Translate existing design into an integrated transformation roadmap with clear deliverables and milestones
- Drive execution across Customer Service and Validation, ensuring alignment with strategic goals and operational stabilization
- Establish a new Global Customer Operations model, including workflows, service levels, and quality management
Required qualifications
- 10+ years of experience in global customer operations or service transformation
- Proven leadership in executing significant customer or service operations transformations
- Experience with AI or automation in customer-facing operations
- Strong program and transformation management skills
- Ability to work directly with senior executives and operational teams
Complete Job Description
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