Global Delivery Director

Job Summary

Owning the service partnership with major corporate clients, the full-time Global Delivery Director will manage successful matter engagements across all Epiq functions, ensuring client objectives are met while implementing service and delivery strategies in a remote work environment.

Key Responsibilities

• Lead the Epiq team to deliver strategic value and position the company as a key partner for clients
• Drive strategic solutions based on client requirements and emerging industry trends, particularly in technology and workflows
• Serve as the primary escalation point for clients, ensuring effective communication and collaboration across teams to meet client expectations

Required Qualifications

• 6-8 years of experience in eDiscovery and litigation support, preferably with law firms or corporate legal departments
• Proven success in managing service delivery to large, global enterprises
• Strong oral and written communication skills with an executive presence
• Excellent client relationship management skills, with the ability to adapt to client needs
• Demonstrated leadership abilities in fostering collaboration across functional areas