Global External Workforce Strategy Director
Job Summary
Leading the global external workforce and partner strategy, the full-time salaried Global External Workforce Strategy Director will manage vendor relationships, oversee operational performance, and develop governance frameworks to enhance seller onboarding outcomes.
Key Responsibilities
- Develop and maintain the global strategy for vendors and third-party service providers supporting seller onboarding
- Establish global SLA frameworks and hold partners accountable for operational performance and compliance
- Oversee the operating model for BPO and vendor-supported onboarding work, ensuring integration with broader workflows
Required Qualifications
- 12+ years of experience in operations, vendor management, or workforce strategy
- Deep experience managing third-party providers and outsourced service delivery at scale
- Strong understanding of SLAs, partner governance, and operational scorecards
- Experience in making build-vs-buy recommendations and managing tradeoffs
- Strong financial and analytical acumen, including cost modeling and ROI analysis
Complete Job Description
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