Global Head of Customer Success Engineering

Job Summary

Leading a global team, the full-time Global Head of Customer Success Engineering will manage Solutions Architects, Support Engineering, and Deal Operations, acting as the technical backbone for customer-facing partners while driving revenue and integration health in a remote environment.

Key Responsibilities

• Lead and develop the Solutions Architects, Support Engineering, and Deal Operations teams, ensuring effective technical escalation and accountability
• Engage in technical discussions with partners, oversee revenue-critical programs, and support commercial negotiations with data-driven insights
• Serve as the primary technical liaison between business teams and product/engineering, prioritizing requests and addressing integration challenges

Required Qualifications

• 10+ years of experience in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher
• Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding
• Proven track record of managing global teams and achieving targets across multiple business lines
• Strong sense of ownership with a commercial mindset, understanding the impact of technical decisions on business outcomes
• Experience with AI and automation tools, demonstrating the ability to assess their effectiveness in operational processes