Global Head of Professional Services
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Job Summary
To support the growth of a dynamic Professional Services organization, the full-time Global Head of Professional Services will define and execute strategic initiatives, lead a high-performing global team, and ensure excellence in customer implementation and outcomes while working remotely.
Key responsibilities
- Own the vision and strategy for Professional Services, evolving offerings to meet complex customer needs
- Lead and scale a multidisciplinary global organization, fostering a culture of ownership and continuous improvement
- Establish standards for implementation quality and develop a commercially impactful services business
Required qualifications
- Experience building or transforming a Professional Services organization within a high-growth B2B SaaS company
- Proven track record in commercializing services and managing delivery economics
- Exceptional leadership skills with experience in hiring and developing technically sophisticated teams
- Technical fluency in complex B2B SaaS platforms involving integrations and data migration
- Strong cross-functional partnership skills with a history of collaborating with Sales, Product, and Engineering teams
Complete Job Description
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