Global Project Manager
Job Summary
To support the expansion of Practice Management Systems (PMS) across multiple markets, the full-time Global Project Manager will manage customer success operations, focusing on onboarding, engagement, retention, and churn prevention in a remote environment.
Key responsibilities
- Own and evolve the PMS Customer Success operating model across all products and markets
- Drive the revamp of the onboarding process and implement a three-tier touchpoint model to reduce early churn
- Build performance metrics and dashboards in collaboration with cross-functional teams to standardize operations globally
Required qualifications
- Solid experience in project management, program management, customer success, or operations within a multi-product/multi-market business
- Prior exposure to SaaS, healthcare, or B2B operations; experience across two areas is a strong plus
- Proficiency in defining KPIs and translating business needs into reporting and dashboard requirements
- Hands-on experience with CRM tools such as Salesforce or HubSpot
- Fluent in English; proficiency in Spanish or Portuguese is a strong plus
Complete Job Description
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