Global Repair Operations Manager
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Job Summary
Driving operational excellence in repair processes, the full-time Global Repair Operations Manager will manage the end-to-end Return Material Authorization (RMA) process, oversee third-party repair provider relationships, and lead product recovery initiatives in a remote work environment.
Key Responsibilities
- Own and govern the RMA process, including customer returns, repair, refurbishment, and inventory recovery
- Manage global relationships with third-party repair depots and contract manufacturers, ensuring performance and compliance
- Lead warranty returns and product recovery initiatives while optimizing reverse logistics and customer return experiences
Required Qualifications
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field
- 10+ years of experience in warranty operations, repair services, or related functions
- 5+ years of experience managing third-party repair providers or service partners
- Demonstrated expertise in end-to-end RMA process ownership and governance
- Experience with Quality Management Systems (QMS) and supplier management programs
Complete Job Description
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