Global Solutions Head
Job Summary
Leading a team of technical professionals, the full-time Global Solutions Head will manage Integration and Support engineering functions, develop best practices, and coach technical leads in a remote environment.
Key responsibilities
- Oversee a 20-person organization across Integration and Support engineering, ensuring quality and scalability
- Develop playbooks, onboarding processes, and SLAs to facilitate smooth organizational growth
- Collaborate with Sales and Account Management to drive cross-sell and upsell opportunities
Required qualifications
- Experience leading large technical teams (20+) in B2B SaaS environments
- Domain expertise in financial services, fraud, risk, compliance, or banking
- Proven ability to create operational rigor through playbooks and structured processes
- Track record of scaling teams during periods of rapid growth
- Strong coaching skills to develop emerging leaders within the organization
Complete Job Description
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