Global Support Representative

Job Summary

Providing exceptional customer support, the full-time Global Support Representative will assist customers with complex technical inquiries via email and phone while managing expectations and ensuring thorough documentation of communications in a remote environment.

Key Responsibilities

• Support customers by addressing inquiries and managing expectations through effective communication
• Log all customer interactions accurately in the support ticket tracking tool
• Collaborate with the development support team to resolve incidents within service level agreements

Required Qualifications

• 3+ years of customer or technical service experience
• Strong technical experience with software and internet applications
• Understanding of customer business processes and software system relationships
• Ability to create reports and update knowledge base articles
• Willingness to travel occasionally for customer visits