Government Client Success Manager

Job Summary

Serving as the primary client relationship leader for assigned government accounts, the full-time remote Strategic Client Success Manager will manage client success, retention, and program performance while developing strategic account plans and maintaining strong relationships with senior government stakeholders.

Key responsibilities

• Own an assigned portfolio of government accounts, acting as the primary point of contact and trusted advisor
• Develop and execute strategic account plans that align agency objectives with company goals
• Collaborate with internal teams to address complex client needs and ensure successful service delivery

Required qualifications

• Bachelor's degree in Business or a related field, or equivalent combination of education and experience
• 5+ years of experience in account management, client success, or customer service, preferably with Federal Government accounts
• Solid digital literacy with common business tools and strong skills in Microsoft Office and Google Business Suite
• Strong working knowledge of GDS systems and CRM programs, with familiarity in Concur Travel & Expense preferred
• Demonstrated ability to communicate effectively with senior government stakeholders and synthesize complex data into actionable insights