Government Collections Supervisor

Job Summary

Managing a team of agents in a remote environment, the full-time Government Collections Supervisor will oversee performance metrics, provide coaching and support, and ensure adherence to company policies while striving to meet operational goals.

Key responsibilities

• Manage and develop team performance to exceed operational metrics and client satisfaction
• Conduct regular monitoring and provide feedback to agents on their performance and quality metrics
• Ensure adherence to company policies and maintain service levels while maximizing productivity

Required qualifications

• High school diploma; bachelor's degree in progress preferred
• At least 6 months of supervisory experience
• Minimum of 6 months experience as an agent within the organization
• Completion of internal Agent development initiatives preferred
• Proficiency in Microsoft Office Suite; Workday experience is a plus