GPU Infrastructure Support Engineer
Job Summary
Serving as the frontline operational defense for global GPU and AI infrastructure, the full-time GPU Infrastructure Support Engineer will manage customer tickets, platform alerts, and hardware diagnostics in a remote environment.
Key Responsibilities
- Monitor platform dashboards to triage customer-reported issues and provide professional status updates
- Execute diagnostics on GPU nodes and manage out-of-band hardware operations for effective incident resolution
- Coordinate with data center technicians for physical hardware support and maintain asset tracking integrity
Required Qualifications
- 2-4+ years of experience in IT infrastructure support or data center operations
- Hands-on experience troubleshooting server hardware and Linux operating systems
- Strong proficiency in Linux administration and command-line tools
- Familiarity with NVIDIA GPU architectures and out-of-band management techniques
- Understanding of incident management workflows and ticket lifecycle tracking
Complete Job Description
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