Grievance & Appeals Coordinator

Job Summary

Managing and coordinating grievance and appeals processes, the full-time Grievance & Appeals Coordinator will review incoming cases, ensure compliance with regulatory guidelines, and collaborate with internal teams while working in a hybrid remote environment.

Key responsibilities

• Manage and coordinate grievance and appeals processes in accordance with regulatory guidelines
• Review and process incoming grievances and appeals efficiently and accurately
• Collaborate with internal teams to resolve issues and communicate outcomes to stakeholders

Required qualifications

• Experience in grievance and appeals processes or related compliance roles
• Familiarity with regulatory guidelines and policies relevant to grievance handling
• Ability to maintain detailed documentation of cases and correspondence
• Strong organizational skills to manage multiple cases simultaneously
• Proficiency in using office software and case management systems