Group Account Director

Job Summary

Leading a dedicated pod within Client Services, the full-time Group Account Director will oversee client delivery, manage senior client relationships, and drive team performance in a remote environment.

Key responsibilities

• Lead a pod of Sr. Directors, ensuring high-quality client delivery and monitoring overall pod health
• Serve as the senior relationship owner for key clients, managing complex issues and maintaining executive-level engagement
• Coach and develop team leaders, support hiring and onboarding, and drive client satisfaction and growth initiatives

Required qualifications

• 8+ years of experience in Customer Success, Client Services, or Delivery leadership within SaaS, healthtech, or pharma
• Proven experience managing large, complex enterprise accounts and multi-layered client relationships
• Demonstrated success in leading and scaling teams, including managing leaders of leaders
• Track record of driving retention, expansion, and strong customer outcomes at scale
• Strong cross-functional leadership skills with the ability to influence and navigate high-stakes situations