Group Account Manager

Job Summary

Managing a high-volume portfolio of B2B healthcare customers, the full-time Group Account Manager will oversee client relationships, drive retention and renewals, and identify expansion opportunities while working remotely.

Key responsibilities

• Own and manage relationships across a large portfolio of SMB healthcare customers, prioritizing engagement based on needs and growth opportunities
• Proactively identify at-risk accounts and implement strategies to improve customer satisfaction and retention
• Analyze product usage and customer needs to uncover upsell and cross-sell opportunities

Required qualifications

• 5-8 years of relevant experience in account management or customer success, preferably within B2B SaaS
• Proven success managing a high-volume portfolio of SMB accounts
• Experience developing scalable account management processes and customer engagement strategies
• Strong analytical skills to interpret customer data and identify actionable opportunities
• Ability to operate independently in a fast-paced, entrepreneurial environment