Group Air Coordinator

Job Summary

Supporting group air agents and management, the full-time Group Air Coordinator will assist with onboarding, implementation, and servicing of group air programs for clients while ensuring adherence to service level standards.

Key responsibilities

• Provide support to Group Air Agents and manage meetings and groups via GDS and internal systems
• Conduct quality assurance reviews on meeting reservations and coordinate with internal teams to meet deadlines
• Create and maintain operational, KPI, SLA, and client reports for management and client contacts

Required qualifications

• High school diploma or equivalent required
• 1-2 years of experience in a support or administrative role, preferably in the corporate travel industry
• Proficiency in Microsoft Office Suite and experience using CRM systems
• Strong customer service orientation with the ability to build and maintain positive relationships
• Ability to work remotely while meeting productivity requirements and maintaining confidentiality