Group Commission Specialist
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Job Summary
Providing service support on the Centralized Group Commission Program, the full-time FLEX IPC Group Specialist will assist group intermediary partners and properties via voice and e-channels, addressing commission inquiries and ensuring proper event payments.
Key responsibilities
- Research and respond to intermediary partners regarding centralized group commission inquiries using various support systems
- Educate and promote the benefits of the Centralized Group Commission Program to partners and properties
- Monitor and coordinate group payment events, ensuring accurate processing and follow-up with properties
Required qualifications
- 2 years of professional experience in a customer service or business support role
- High school diploma or equivalent
- Experience supporting customers via phone and e-mail
- Working knowledge of Microsoft Office applications (Outlook, Excel, and Word)
- Ability to manage multiple priorities and work collaboratively in a team environment
Complete Job Description
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