Group Director of Consumer Services
Job Summary
Driving client relationships and revenue growth, the full-time salaried Group Director of Consumer Services will manage lead-generation-driven businesses remotely, focusing on lead quality, retention, and expansion revenue across various D2C verticals.
Key Responsibilities:
- Own net revenue retention and expansion MRR for the division, treating expansion as the primary commercial lever
- Maintain executive relationships with top-tier accounts and run monthly relationship-focused check-ins
- Track and analyze vertical-specific marketing signals to diagnose risks and implement strategic fixes
Required Qualifications:
- 10+ years of leadership experience in a digital marketing agency with a focus on lead-generation client work
- Experience managing a P&L for profitable growth and delivering high NPS and retention metrics
- Deep marketing fluency in lead-gen funnels and expertise in channel and program strategy
- Familiarity with regulatory considerations relevant to lead-gen verticals
- Proven track record in client retention, growth, and contract negotiation
Complete Job Description
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