Group Enrollment Representative

Job Summary

Managing member eligibility and enrollment processes, the full-time Group Enrollment Representative will review requests, communicate with stakeholders, and ensure compliance with contractual guidelines while working remotely.

Key responsibilities

• Handles eligibility processing and resolves customer inquiries while meeting production and quality standards
• Establishes effective working relationships to support program implementation and delivery
• Communicates with policyholders and internal partners to obtain information, educate on contract provisions, and manage workload updates

Required qualifications

• Proficient in Microsoft applications, data entry, and operating a computer keyboard and calculator
• Ability to work remotely with access to high-speed internet and located in the United States
• Knowledge of eligibility requirements and applicable federal/state laws
• Previous call center or phone-based experience is preferred
• Demonstrates sound judgment and flexibility in a fast-paced environment