Group Reconciliation Coordinator
Job Summary
Supporting the Business-to-Business Division, the full-time Group Reconciliation Coordinator will manage group-related requests and inquiries for franchisees, ensuring accurate reconciliation of bookings while working remotely.
Key responsibilities
- Review and reconcile group bookings with internal reservation systems and supplier reports
- Provide exceptional service by responding to agent inquiries and assisting with group-related issues
- Maintain accurate records of group activities and generate reports for management and agent teams
Required qualifications
- High School diploma or GED equivalent with 2+ years of customer service experience in a high call volume environment
- Bookkeeping knowledge preferred
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to work independently while maintaining a high level of accuracy
- Travel industry and group support experience preferred
Complete Job Description
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