Group Specialist
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Job Summary
Supporting multiple Business Development Managers, the full-time remote Group Specialist will serve as the primary contact for travel professional group clients, driving revenue growth and ensuring exceptional customer experiences through effective communication and relationship management.
Key responsibilities
- Act as the main point of contact for group clients, managing inbound and outbound communication to meet customer needs
- Drive revenue growth and retention by analyzing bookings and identifying opportunities for upgrades and future travel
- Collaborate with internal teams and Business Development Managers to optimize customer interactions and resolve issues professionally
Required qualifications
- Bachelor's Degree preferred
- Proficient in CRM management and Microsoft Office Suite, including Excel, Outlook, and Word
- Strong knowledge of sales principles, including closing and negotiation skills
- Ability to manage time effectively and work in a fast-paced environment
- Bilingual speaking skills are a plus
Complete Job Description
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